CUSTOMER CARE
Our commitment to exceptional customer care is as refined as our products. Whether you’re selecting a signature scent for your home or elevating your loungewear collection, we’re here to ensure you have a seamless and satisfying shopping experience. Explore our policies and reach out with any questions—we’re happy to assist!
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RETURNS
Please review our return policy below:
Candles & Room Parfum
Due to the nature of our products, we accept returns on unused candles and unopened room sprays within 14 days of purchase. Items must be in their original packaging and cap seals cannot be torn to qualify for a refund or exchange.
Loungewear
We accept returns of unworn, unwashed items within 30 days of purchase. All original tags must be attached for a refund or exchange.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt, and we will gladly offer a replacement or full refund.
Non-Returnable Items
Sale items and gift cards are final sale and cannot be returned or exchanged.
Please contact our customer care team for any questions or assistance with your return. We’re here to help!
FAQ
How to Return Your Items
If your Haute Home Boutique item qualifies for a refund or replacement, follow the steps below for a hassle-free return:
1. Contact Customer Care: Email our customer care team at Jasmine.Chavers@hautehomeboutique.com with your order number, the item(s) you wish to return, and the reason for the return (e.g., incorrect item, damaged, etc.). Our team will confirm your return eligibility and provide further instructions.
2. Prepare Your Package: Securely repackage the item(s) in the original packaging. Ensure the product is unused and in its original condition. For loungewear, include all original tags.
3. Return Label: Once your return is approved, we will provide a prepaid shipping label via email. Print and affix the label to your package. If you choose to use a different shipping method (at your own expense), please ensure the package is trackable, as we are not responsible for lost returns without tracking. Lost un-trackable items will not be refunded or replaced.
4. Ship the Package: Drop off the package at your nearest postal location or schedule a pickup with the shipping carrier. Please keep a copy of your return tracking number.
5. Processing Your Return: Once we receive your return, we will inspect the items and process your refund or replacement within 7–10 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
How do I track my order?
1. Shipping Confirmation Email: After your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s tracking page.
2. Track Directly with the Carrier: Use the tracking number provided in the shipping confirmation email to track your package directly on the shipping carrier’s website (e.g., UPS, FedEx, or USPS).